Order letter and Complaint Letter

ORDER LETTER
Sub Highlights:

1 . understanding Functions
2 . Letters sections
3 . Letter forms :
a. Full Block Style
b . Block Style
c . Semi Block Style
d . Indenteed Style
e . Hanging Paragraph Style
f . Official Old Style
g . New Official Style

Material Description :

1 . understanding Functions
People regard the letter as a messenger or " ambassador " of the organization / institution mailer . The letter is seen as an image , a mirror mentality , psyche , as well as instructions internal condition of the organization concerned . Therefore pengonsep letter and the stylist office administration must be careful and serious about writing a letter , so as not to cause a bad impression over the organization .

In addition to the above properties , an official letter as a communication tool has the function , as :
a. Authentic written proof of such an agreement .
b . A reminder / thinking when necessary , for example, a letter that has been archived .
c . Historical documentation , such as letters in the old archives exhumed to know the progress of the past .
d . Security guarantees , eg certificate path .
e . Guidelines or basic act , for example, decree , writ , letters of appointment , and so on .

2 . Letters sections
Each letter has the parts and each part is it has a certain usefulness . Placement or location of the parts of a letter depends on the form of letters used . In an official letter ( business ) , parts thereof , are as follows :
a. Masthead ( header ) .
b . Number of letters ( verbal numbers ) .
c . Date , month , year letter .
d . Appendix .
e . Or subject matter .
f . Mailing address ( the address in ) .
g . Greeting ( salutasi ) .
h . The contents of the letter ( the letter body ) .
i . Regards cover .
j . Name of organization / company .
k . Name and signature bright person in charge of the letter .
l . Copies .
m . Initials / foot letters .

3 . Forms of Letters
Before discussing the various forms of letters , it's good to first know what the shape of the letter . The meaning is the form letter layout or position parts of a letter . Each part has a specific position it in accordance with their functions and roles , especially as a guide or identification to process the letter . There are various forms of letter , which differ from each other according to the customs agency usage or style of a particular society .

Basically the only two forms of letters that can be distinguished sharply , whereas other forms simply variations which is a modification of the two main forms .

Both the main form is a straight shape or form block ( block style ) and the form of curves or jagged shapes ( indenteed style ) . While variants that stands between them is the shape or form of a half straight half- beam ( semi- block style ) .

In addition there is a full straight shape (full block style ) , and the official letter form / (official style) .

The forms of the letter actually is a model / shape European and American letters . Form of curves ( indenteed style) is the European model of long , straight shape ( block style ) is an American model , being half straight shape ( semi- block style ) is a new European model .

Description form letter :
a. The letterhead ( letterhead ) .
b . Number of letters .
c . Dated .
d . Destination address .
e . Or subject matter .
f . Greeting .
g . Letter opener .
h . The contents of the letter .
i . Cover letter .
j . Regards cover .
k . Name of the company .
l . Name of signatory letter .
m . Function name .
n . Appendix .
o . Cc = tindisan .
p . Abbreviations name = initials

ORDER LETTER SAMPLE

Artzimart
Bogor, Indonesia
January 5, 2013

Ms. Amelia
Cahya Company, Inc.
424 Park Bintang
Indonesia

Dear Ms. Amelia :

Thank you for sending your catalog so promptly. It arrived within a few days of my request. Please send me the following items by parcel post :

1 copy Emmet and Mullen,
High School INFOKOM @ $7.50 $ 7.50
30 copies Pinehurst,
Plane Geometry @ $8.75 $ 218.75
Total $ 300.25
I am enclosing a money order for 300.25. If there are additional charges, please let me know.
Please mail the books to the address given above.

Very truly yours,


Nur Mawardi


Complaint Letter

Complaint letter is a letter of notification from the customer / buyer to the seller, because the goods are not received in accordance with the order. The complaint was made because of the amount / quality of goods are not suitable, damage, delays, or pengingkarang the agreement.

To prepare the complaint, should pay attention to the following matters:
1.  Connect with number and date of order.

2. Disclose the polite language even if you are not satisfied.

3. Indicate the type and quantity of goods that you stir.

4. Explain the causes or reasons logically about the complaint with tangible evidence.

5. Explain the resolution of the complaints that you do not want to harm both parties.

To facilitate the complaint , it will be explained how the procedure to be able to complain and how the processes and mechanisms for handling .

     First , the way to do is to complain by phone , mail or direct dating . Complaints by telephone categorized into two:
just ask for the information or advice ( advice) , it is sufficient to answer the phone anyway and given orally advices at the time and finished
    Complaint for further action. If a consumer asks actionable complaint , the caller is required to send a written complaint letter containing :

1. chronological events experienced the detriment of consumers
2. must include the identity and address of the consumer complete
3. include a copy of the evidence or other supporting documents ( purchase receipt , warranty card , letter of agreement , etc. )

Do consumers have ever had a complaint to entrepreneurs . If you have not, then consumers are encouraged to make complaints in writing to the entrepreneurs first.

Embed the demands of the consumer complaints

    Second , after the incoming mail , the receptionist registers all incoming letters as a whole (register first ) . Furthermore, the letter given to the Executive Board at least three , namely (a) followed / not followed up (b) instead of consumer disputes (c) is not a priority . Letters in the Field of Consumer Complaints disposisikan to do Special II as the data registers complaint .

    Third , after a letter to the personnel who handle the administration of the selection made ​​here in the form of administrative completeness .

COMPLAINT LETTER SAMPLE

56 Disgruntled Street
Somewhere Unhappy
1AM MAD

Customer Service Manager
That Awful Company
Somewhere Awful
UR BAD

June 15, 2008

Dear Sir/Madam,

I am writing today to complain of the poor service I received from your company on June 12, 2008. I was visited by a representative of That Awful Company, Mr. Madman, at my home on that day.

Mr. Madman was one hour late for his appointment and offered nothing by way of apology when he arrived at noon. Your representative did not remove his muddy shoes upon entering my house, and consequently left a trail of dirt in the hallway. Mr. Madman then proceeded to present a range of products to me that I had specifically told his assistant by telephone I was not interested in. I repeatedly tried to ask your representative about the products that were of interest to me, but he refused to deal with my questions. We ended our meeting after 25 minutes without either of us having accomplished anything.

I am most annoyed that I wasted a morning (and half a day's vacation) waiting for Mr. Madman to show up. My impression of That Awful Company has been tarnished, and I am now concerned about how my existing business is being managed by your firm. Furthermore, Mr. Madman's inability to remove his muddy shoes has meant that I have had to engage the services, and incur the expense, of a professional carpet cleaner.

I trust this is not the way That Awful Company wishes to conduct business with valued customers—I have been with you since the company was founded and have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.

Yours faithfully,

V. Angry

V. Angry

http://eisya-korespondensi.blogspot.com/2010/07/2-korespondensi-bisnis.html

http://www.scribendi.com/advice/example_complaint_letter.en.html 

http://lusibiru.wordpress.com/2011/08/17/surat-niaga/

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